Technician Roles in Community Pharmacy MTM and Medication Safety

Activity Preview

This technician-specific activity will focus on the technician’s role in helping patients achieve positive therapeutic outcomes as a result of medication therapy management (MTM).  Medication safety as it pertains to MTM will also be discussed.



Learning Objectives

Upon completion of these knowledge-based activities, the pharmacy technician will be able to:

  1. Define medication therapy management (MTM) in relation to medication safety.
  2. Explain the role of MTM in helping patients achieve positive therapeutic outcomes.
  3. Describe three tasks a technician can do to assist pharmacists providing MTM services.
  4. Explain the role technicians play after the MTM service appointment.
  5. Describe innovative roles in Community Pharmacy MTM for technicians.

Activity type: Knowledge-based

Learning Level: 1


Accreditation Information

The American Pharmacists Association is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

To obtain 1.0 contact hour of continuing pharmacy education credit (0.10 CEUs) for completing "Technician Roles in Community Pharmacy MTM and Medication Safety," complete the CPE examination and evaluation questions. Credit will be awarded upon achieving a passing score of 70% or better. Please visit CPE Monitor for your transcript. 

APhA continuing pharmacy education policy provides you with two opportunities to successfully complete this continuing pharmacy education examination. Please note that you will not be permitted to submit the examination a third time.

The current policy of the APhA Education Department is not to release the correct answers to any of our CPE tests. This policy is intended to maintain the integrity of the CPE activity and the test. Individuals completing this activity by December 16, 2018 can receive credit.

Initial release date: December 16, 2015
Expiration date: January 16, 2016
ACPE Universal Activity Number: 0202-0000-15-231-H04-T


"Technician Roles in Community Pharmacy MTM and Medication Safety" is a home-study continuing education activity for pharmacy technicians developed by the American Pharmacists Association.


Verender "Gail" Brown, B.S., RPhT, CPhT
Pharmacy Technician Instructor
Internship Coordinator
Technical Education Center Osceola - East
St. Cloud, Florida

Christine Cline-Dahlman, BFA, CPhT
Education Program Coordinator
Institute for Wellness and Education
Woodstock, Georgia

Ann K. Oberg, BS, CPhT
Department Chair/Faculty- Pharmacy Technician Program
Arapahoe Community College
Littleton, Colorado



Verender "Gail" Brown, B.S., RPhT, CPhT; Christine Cline-Dahlman, BFA, CPhT; Ann K. Oberg, BS, CPhT and APhA’s editorial staff declare no conflicts of interest or financial interests in any product or service mentioned in this activity, including grants, employment, gifts, stock holdings, and honoraria.


Activity Fee

Free CPE credit is brought to you by your APhA Membership. No credit will be given for non-APhA Members.

System Requirements

Windows XP, Windows 2003, or Windows Vista 
Display resolution of 800x600 or higher 
Microsoft Internet Explorer 8 or later, Firefox 2.0 or later, or Google Chrome 1.0 
For Firefox and Chrome, Silverlight 1.0 or later 
Windows Media Player 9.0 or later 
Broadband Internet connection (256 Kbps or more) 
No network blocks or filters that disable streaming media 

Mac OS X 10.5 or later 
Safari 2.0.4 or later (or Firefox 2.0 or later) Silverlight 1.0 
Broadband Internet connection (256 Kbps or more) 
No network blocks or filters that disable streaming media 
You will need the most updated version of Adobe Flash Player.

Credit Information

Activity Number Credit Amount Accreditation Period
ACPE# 0202-0000-15-231-H04-T 0.1 CEUs December 16, 2015 - December 16, 2018