Manage360 - Concepts of Communication: Using Diplomacy to Create Effective Conversations

Activity Preview

This activity will explore communication strateies for cultivating a team environment through the diplomatic expression of ideas and concerns.

Learning Objectives

(Pharmacists):

At the completion of this activity, participants will be able to:

  1. Describe how utilizing diplomacy can influence message delivery among members of the working team.
  2. Explore methods to create profound, solid, and effective communication with your team.
  3. Apply diplomacy skills to enhance communication between members of your team.

(Pharmacy Technicians):

At the completion of this activity, participants will be able to:

  1. Describe how utilizing diplomacy can influence message delivery among members of the working team.
  2. Explore methods to create profound, solid, and effective communication with your team.
  3. Apply diplomacy skills to enhance communication between members of your team.

Accreditation Information

The American Pharmacists Association is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing pharmacy education. Concepts of Communication: Using Diplomacy to Create Effective Conversations is approved for 1 contact hours (0.1 CEUs) of continuing pharmacy education credit. The ACPE Universal Activity Numbers (UAN) for this activity are 0202-0000-19-218-H04-P and 0202-0000-19-218-H04-T.

Release Date: July 1, 2019

Expiration Date: July 1, 2022 - PLEASE NOTE: NO Home Study credit granted after this date

Activity Type: Application-based

Target Audience: Pharmacists and Pharmacy Technicians in all practice settings

Activity Completion Requirements

To earn continuing pharmacy education (CPE) credit for this advanced training program, participants must achieve a passing grade of 70% or higher on the activity assessment and complete an activity evaluation. To obtain credit, the learner must CLAIM credit once the activity is completed. After credit has been claimed, please visit CPE Monitor for your transcript.

APhA's continuing pharmacy education policy provides you with two opportunities to successfully complete the assessment. Please note that you will not be permitted to submit the assessment a third time. All assessment questions are randomized. The current policy of the APhA Education Department is to not release the correct answers to any of our CPE assessments. This policy is intended to maintain the integrity of the CPE activity and the assessment.

Advisory Board

Zubin Austin, BScPhm, MBA, MISc, PhD

Professor

Academic Director, Centre for Practice Excellence

The Murray B. Koffler Chair in Pharmacy Management

Leslie Dan Faculty of Pharmacy

University of Toronto

Toronto, Ontario, Canada

 

Sandra Leal, PharmD, MPH, FAPhA, CDE

Chief Operating Officer

SinfoniaRx

Tuscon, AZ

 

Gina Moore, PharmD, MBA

Assistant Dean for Clinical and Professional Affairs

University of Colorado Skaggs School of Pharmacy & Pharmaceutical Sciences

Department of Clinical Pharmacy

Aurora, CO

 

John R. Reynolds, PharmD

Dean and Professor, School of Pharmacy

Northeastern University

Bouve College of Health Sciences

Boston, MA

 

Disclosures

All individuals involved in the development of this material declare no conflicts of interest or financial interests in any product or service mentioned in this activity, including grants, employment, gifts, stock holdings, and honoraria.

Development

Concepts of Communication: Using Diplomacy to Create Effective Conversations is a home study activity for pharmacists and pharmacy technicians developed by the American Pharmacists Association.                                                                                   

Technology Requirements

Computer and Internet access is required to complete this activity.  Please visit our website to view the Technology System Requirements for a positive learning experience.

Credit Information

Activity Number Credit Amount Accreditation Period
ACPE# 0202-0000-19-218-H04-P 0.1 CEUs July 01, 2019 - July 01, 2022
ACPE# 0202-0000-19-218-H04-T 0.1 CEUs July 01, 2019 - July 01, 2022