Supporting access and delivery of pharmacy-based immunization services: Roles for Pharmacy Technicians

Activity Preview

Pharmacy-based immunization programs must be run efficiently to be successful. Pharmacy technicians can perform many tasks that facilitate patient access to services and fill gaps in practice that do not require the professional clinical judgment of a pharmacist. This training reviews how pharmacy technicians can facilitate patient access to immunization services and fill gaps in practice, including; collecting, patient information, vaccine preparation, administration documentation, billing and insurance processing, and organizing vaccine clinics. 

Learning Objectives

At the completion of this activity, the participant will be able to:

  1. Discuss effective strategies on how technician services can be utilized to fill gaps in practice. 
  2. Identify activities pharmacy technicians can perform to support vaccine administration. 

Activity type: Knowledge-based

Target Audience: Pharmacists & Pharmacy Technicians

Learning level: 2

Accreditation Information

The American Pharmacists Association is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  This activity is approved for 0.5 contact hours of CPE credit (0.05 CEUs). The ACPE Universal Activity Number for this activity is 0202-0000-19-227-H06-P/T.

To obtain credit for Supporting access and delivery of pharmacy-based immunization services: Roles for Pharmacy Technicians, complete the learning activity, assessment with a grade of 70% or better, and evaluation questions. Then, you will be able to claim credit. Participants need to have a valid username and password to claim credit. After credit has been claimed, please visit CPE monitor for your transcript.

Initial release date: August 15, 2019
Expiration date: August 15, 2022 


Increasing Awareness of Immunization Services: Roles for Pharmacy Technicians is an online educational activity for pharmacists and pharmacy technicians developed by the American Pharmacists Association.

Advisory Board 

Kayla Hensley, PharmD, Pharmacy Regional Clinical Manager, Fred Meyer Pharmacy  

Elizabeth Oler, PharmD, Pharmacist, Fred Meyer Pharmacy  

The original publication was prepared by Judy Crespi Lofton, MS, of JCL Communications, on behalf of APhA. 


Kayla Hensley, PharmD, Elizabeth Oler, PharmD, and APhA’s editorial staff declare no conflicts of interest or financial interests in any product or service mentioned in this activity, including grants, employment, gifts, stock holdings, and honoraria. For a complete list of APhA staff disclosures, visit the APhA website at

Conflicts of interest have been resolved through content review by Helen Sairany, BA, PharmD, MBA, BCACP, Director of Content Development & Partnership at the American Pharmacists Association. 


All four educational activities are supported by educational grants provided by:  

  • Merck Sharp & Dohme 

  • Sanofi Pasteur US 

Additional Resources 

Visit the APhA ImmunizationCenter for more resources on immunization topics. 


There is no fee associated with this activity. 

System Requirements

Computer and internet access are required to complete this activity.  Please visit our website to view the Technology System Requirements in order to have a positive learning experience.