Incorporating Quality Improvement and Benchmarking Principles into your Ambulatory Care Practice

This session is part of the 2020 Ambulatory Care Workshop

Activity Preview

Quality Improvement principles are paramount to the success of your ambulatory care practice. Whether you’re growing your team of pharmacists, or looking to improve the quality goals of your clinic, finding a systematic way of approaching improvement is critical. Leaders frequently struggle to compare pharmacist workload to other disciplines or other pharmacy practices. This session will share principles you can use to define your practice, your workload, and ensure that your work is contributing to the desired outcomes.

Learning Objectives

At the completion of this application-based activity, participants will be able to:

  • Define a clinical pharmacist’s scope of practice in ambulatory care settings and how it differentiates and complements an interprofessional care team.
  • Establish benchmarks for pharmacist productivity and measurement in ambulatory care settings.
  • Incorporate quality improvement principles into ambulatory pharmacy practice.
  • Describe how to identify opportunities for quality improvement initiatives. 

Learning Level: 2
Activity Type: Application-based
Target Audience: Pharmacists

Accreditation Information


The American Pharmacists Association is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. The following archived webinar is approved for 1.0 contact hours of CPE credit (0.10 CEUs). The ACPE Universal Activity Number for this activity is 0202-0000-20-129-H04-P.

To obtain credit for completing Incorporating Quality Improvement and Benchmarking Principles into your Ambulatory Care Practice, participants will need to watch the archived webinar, complete the assessment with a grade of 70% or better, complete the evaluation questions, and then CLAIM credit. Participants need to have a valid username and password to claim credit. After credit has been claimed, please visit CPE monitor for your transcript.    

APhA continuing pharmacy education policy provides you with two opportunities to successfully complete this continuing pharmacy education assessment. Please note that you will not be permitted to submit the assessment a third time. The current policy of the APhA Education Department is not to release the correct answers to any of our CPE tests. This policy is intended to maintain the integrity of the CPE activity and the assessment.

Initial release date: March 19, 2020
Expiration date: March 19, 2023 - No credit granted after this date


Incorporating Quality Improvement and Benchmarking Principles into your Ambulatory Care Practice is a home study activity for pharmacists developed by the American Pharmacists Association. © 2020 American Pharmacists Association.


Molly Ekstrand, PharmD declares no conflicts of interest or financial interests in any product or service mentioned in this activity, including grants, employment, gifts, stock holdings, and honoraria. For a complete list of APhA staff disclosures, visit the APhA website at

Conflicts of interest have been resolved through content review by Helen Sairany, BA, PharmD, MBA, BCACP, Director of Content Development & Partnership at the American Pharmacists Association. 

Activity Fee 

This learning product is a component of the 2020 Ambulatory Care Workshop.

System Requirements

Computer and internet access are required to complete this activity.  Please visit our website to view the Technology System Requirements in order to have a positive learning experience

Credit Information

Activity Number Credit Amount Accreditation Period
ACPE# 0202-0000-20-129-H04-P 0.1 CEUs March 20, 2020 - March 20, 2023