Manage360 - How to Calm the Storm: Managing Conflict in the Workplace

Activity Preview

Pharmacists, like all health professionals, must routinely manage disagreement and conflict with others. While this is neither easy nor pleasant, it is a reality of professional and personal life. In this activity, we will explore conflict management and dispute resolution techniques that will help you to more effectively and confidently manage conflict in your practice.

Learning Objectives

At the completion of this activity, participants will be able to:

  1. Identify common types of workplace conflicts and models to address them.
  2. Discuss examples of effective conflict managment tactics to resolve issues that arise from generational gaps.
  3. Develop strategies to appropriately manage conflicts between pharmacists and other health professionals.

Activity Type: Application-based
Target Audience: Pharmacists in all practice settings
Learning Level: 2

Accreditation Information

The American Pharmacists Association is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing pharmacy education. How to Calm the Storm: Managing Conflict in the Workplace is approved for 1 contact hour (0.1 CEU) of continuing pharmacy education credit. The ACPE Universal Activity Number (UAN) for this activity is 0202-0000-21-258-H04-P.

To obtain credit for completing How to Calm the Storm: Managing Conflict in the Workplace, participants must achieve a passing score of 70% or higher on the activity assessment, complete an activity evaluation, and then CLAIM credit. Participants must have a valid username and password and CPE Monitor to claim credit. After credit has been claimed, please visit CPE monitor for your transcript.

APhA's continuing pharmacy education policy provides you with two opportunities to successfully complete the continuing pharmacy education assessment. Please note that you will not be permitted to submit the assessment a third time. The current policy of the APhA Education Department is to not release the correct answers to any of our CPE assessments. This policy is intended to maintain the integrity of the CPE activity and the assessment.

Initial Release Date: July 20, 2021
Expiration Date: July 20, 2024 - No credit can be earned after this date


How to Calm the Storm: Managing Conflict in the Workplace is an online educational activity for pharmacists developed by the American Pharmacists Association. © 2021 American Pharmacists Association


Zubin Austin, BScPhm, MBA, MISc, PhD
Academic Director, Centre for Practice Excellence
The Murray B. Koffler Chair in Pharmacy Management
Leslie Dan Faculty of Pharmacy
University of Toronto
Toronto, Ontario, Canada


All individuals involved in the development of this material declare no conflicts of interest or financial interests in any product or service mentioned in this activity, including grants, employment, gifts, stock holdings, and honoraria. For a complete list of APhA staff disclosures, visit the APhA website at


There is a $45 fee for APhA members and $90 for APhA non-members.

Technology Requirements

Computer and Internet access is required to complete this activity.  Please visit our website to view the Technology System Requirements for a positive learning experience.

Credit Information

Activity Number Credit Amount Accreditation Period
ACPE# 0202-0000-21-258-H04-P 0.1 CEUs July 20, 2021 - July 20, 2024