Who to Contact

For Assistance with Your APhA Profile

Please contact APhA's InfoCenter OR 800-237-APhA (2742) Monday-Friday between 8:30 AM and 5:00 PM ET. if you have any of the following questions:

  • If you do not remember the email address that is on your APhA profile, or if you have any question about your APhA profile
  • If you cannot find a learning activity in which you have recently enrolled, please DO NOT create another profile/online account.
  • You do NOT need to be a member to contact APhA's InfoCenter.

For CPE Monitor or NABP e-profile ID Questions

  • All CPE must be Claimed in order for the credit to pass from the completed APhA learning activity to CPE Monitor. CPE Monitor then updates profiles 3 times a day.

    If you do not see your CPE credit after 12 hours, please go back to enrollment in your My Training page, and verify the credit has been claimed.

    If claimed, contact NABP Customer Service at 847-391-4406, Monday-Friday between 8:45 AM and 5:00 PM CT.

  • If you have inadvertently put in the wrong NABP ID or the wrong birth month / day when claiming your credit, or in your APhA profile, please contact APhA's InfoCenter OR 800-237-APhA (2742) Monday-Friday between 8:30 AM and 5:00 PM ET.

For General Education Questions

APhA Education staff checks department email box 2-3 times a day during normal business hours. Your email will be answered within 24 hours excluding weekends and holidays. Please provide a very specific and clear message so we may assist you as quickly as possible.


For Technical Support

  • For Technology Requirements and TroubleShooting Tips for Checking Pop Up Blocker Settings and Clearing Internet Cache, check out our Technology / Troubleshooting link located above.

  • If you still have questions while downloading material from your learning activity, or receiving any error when trying to access the learning activity, you can contact our elearning vendor at Toll Free: 877-399-4925, Monday - Friday, 9:00 am to 6:00 pm EST or knowledge.connection.help@conduent.com

  • Please provide as much information, including:
    • your name
    • the time of error
    • course title
    • description of problem
    • and if possible, a screenshot.